Process control
Your process, enforced.
Define the steps work must pass through, automate what should be automatic, and hold what needs a human decision.
The gap is the control point
A process in BOS is a sequence with deliberate interruptions. Where a step requires approval, work stops there until somebody decides. Exceptions are recorded against the record they belong to, not in somebody's inbox.
Conceptual diagram
Define
Process definitions and the steps a record moves through.
Automate
Rules that act on change, with an execution log you can read.
Decide
Approvals and exceptions, queued where the people who own them will see them.
Limit
Capacity ceilings, so routing does not quietly overload a person or a team.